Refund Policy

Last Updated: 02/05/2026

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help.

1. Returns

You have 3 days from the date of delivery to request a return.
Eligible nonperishable items must be received within 15 days of initiating a return request. Perishable items, if deemed eligible to be returned must be received within 5 days of initiating a return.

To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

Certain items (e.g., fresh/dry whole ginseng roots, due to their more perishable nature) are generally non-refundable unless there is verifiable [i.e. photographic or video] proof that the roots arrived damaged or spoiled during shipping.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 10 business days.

3. Exchanges

We only replace items if they are defective or damaged due to our error. This can be an alternative for a refund on items of the same value upon customer request. Four Prong Herbs reserves the power of final decisions on whether an exchange will be provided.
If you need an exchange, contact us at fourprongherbs@gmail.com.

4. How to Request a Refund

Email us at fourprongherbs@gmail.com with your order number, proof of purchase, reason for return, and all videos or pictures of
We will provide instructions for returning your item.

5. Contact Us

If you have any questions about our refund policy, please contact us at:

Phone: (606) 538-5545